An omnichannel customer experience allows customers to engage in high-quality customer support interactions across multiple communication channels, and each channel is aware of all prior interactions. The net impact is that customers have a more positive experience with your brand and are more likely to continue doing business with you. Why does omnichannel matter?
If you manage a WorkSpaces fleet, you know that using WorkSpaces’ native tools can be time consuming and complex – particularly if you have a large user base. That’s why we’ve created CLICK, an EUC-focused WorkSpaces management platform that solves common problems and makes it easier for companies to maintain and manage their WorkSpaces. Read on to learn more about how CLICK...
In the new era of remote work, companies are looking for technical solutions to support their virtual or hybrid workforce. As a result, the desktop-as-a-service (DaaS) market is growing fast. With so many options to choose from, though, it’s becoming more difficult for organizations to choose which virtual desktop is right for their team. They want fewer metaphorical plates...
SynchroNet has written an IT Executive-targeted viewpoint whitepaper that summarizes the key strategic concepts that can be considered when faced with the different end user computing options available from Microsoft and AWS.
The shift from virtual desktop infrastructure (VDI) to Desktop-as-a-Service (DaaS) was already strong before the onset of COVID-19, but remote work during the global pandemic has only solidified the trend. In 2019, DaaS spending was over $600 million; according to Gartner, the market will almost double in 2020, to $1.2 billion—with the global pandemic responsible for most of...
Bolster business continuity with Amazon WorkSpaces in the face of COVID-19 precautions. Situation:
How On-Premises Identity Integrates with Amazon WorkSpaces
A Review by Seth Morrell, SynchroNet VP of Innovation & Strategy Stephen Stetler, Enterprise Architect SynchroNet LLC is an Amazon Web Services Advanced+ Consulting Partner maintaining a 100% focus on AWS End User Compute (WorkSpaces, AppStream 2.0, Citrix on AWS and Citrix and VMware Horizon on VMC). We align people, organizations and partners with AWS-powered technology...