In the new era of remote work, companies are looking for technical solutions to support their virtual or hybrid workforce. As a result, the desktop-as-a-service (DaaS) market is growing fast. With so many options to choose from, though, it’s becoming more difficult for organizations to choose which virtual desktop is right for their team. They want fewer metaphorical plates to spin, so they can focus on projects that further their mission. But every virtual desktop is different – particularly when it comes to operations.
In this blog, and the complementary downloadable white paper, we’re staging a “plate spinning” showdown between two of the most popular options on the market: AWS End User Computing (EUC) versus Microsoft’s Azure Virtual Desktop (AVD). We’ll look at two critical operational factors and compare features so you can make the best choice for your business.
What does running a virtual desktop look like day-to-day? That depends on your service. Let’s take a closer look at what it takes to manage AWS EUC vs. Microsoft AVD.
When it comes to maintaining either your persistent WorkSpaces fleet or your non-persistent AppStream 2.0 desktops, AWS EUC requires only two roles:
All the major updates and behind-the-scenes maintenance (like backups, autoscaling, and EC2 instances) are taken care of by AWS as part of your service.
To maintain your AVD fleet day-to-day requires four different roles:
Another major operations concern is uptime. When you run in the cloud, you need to know you’ll have constant access to the tools required to get the job done. Service Level Agreements (SLAs) are a basic operational requirement, but it’s important not to overlook this feature – particularly if you guarantee SLAs with your own clients.
How do the two services compare? Amazon promises a 99.9% uptime for both WorkSpaces and AppStream 2.0. They back up their SLAs with service credit percentages that prove they will provide the highest level of uptime – or you’ll get your money back. On the other hand, Microsoft AVD’s marketing materials say they “strive to attain 99.9%.” They don’t guarantee that level of availability, and they won’t compensate you with a service credit if they drop below 99.9% uptime.
Bottom line: If your organization is looking to migrate to a virtual desktop service because they want fewer headaches, AWS EUC is your best bet. With both persistent and non-persistent options based on your needs, AWS offers the most reliable service, with less work for your operations team. With AWS EUC, you get all the benefits of the cloud, without worrying about dropping any plates.
There’s more to choosing a virtual desktop than just operations. We know your team is also concerned about cost, capabilities, security, and more. To help you make the best decision for your organization, we created a white paper that compares all the technical and business features of AWS EUC vs. AVD, including a cost comparison analysis and explanation of out-of-the-box features.